Refund policy
Effective date: September 18, 2026
Every sign we make is custom-printed for your order, so our refund policy is built around one simple line: before we print, you can get a full refund; after we print, we'll make it right if we or the carrier got it wrong.
Before your order is printed
If we have not started printing, you can cancel for any reason and receive a full refund. Email info@churchsignshop.com or call 972-471-5700 with your order number as soon as possible. Production usually begins within one to two business days of your order, so please contact us right away.
We will also cancel and fully refund your order if:
- We can't meet your date. If you need your signs by a certain day and we can't get them to you in time, tell us and we'll refund any order that hasn't been printed.
- The order isn't eligible. Church Sign Shop prints only for churches and nonprofit organizations. If an order comes from a business or for personal use, we cancel it and refund it in full.
Damaged in shipping
If your sign arrives damaged, email a photo of the damage to info@churchsignshop.com within 14 days of delivery, along with your order number. We will reprint and reship the sign at no cost to you. You do not need to send the damaged sign back. Please keep the packaging until we reply, in case the carrier asks to inspect it.
Printing defects
If your sign has a production defect, such as a misprint, a scratch, a cutting error, or a result that doesn't match the preview you approved, send us a photo within 14 days of delivery and we will reprint and reship it free of charge.
After your order is printed
Because each sign is made to order, printed signs cannot be returned, exchanged or refunded except for shipping damage or a printing defect. This includes:
- Typos and design choices. Our designer shows a live preview of exactly what will print, and you approve it before adding it to your cart. We do not send proofs or review your wording. Spelling, wording, colors and layout are your responsibility.
- Low-resolution or poorly cropped artwork that you uploaded and approved, including artwork our print check flagged as soft.
- Small color differences. Screens vary and printed color can differ slightly from what you see on your display.
- Change of mind or ordering the wrong size, shape or quantity.
If you need a corrected sign, you're welcome to place a new order.
Packages that don't arrive
If tracking shows your order as delivered but you can't find it, or it appears stuck in transit, contact us within 14 days of the delivery date shown by the carrier. We'll work with the carrier and with you to resolve it. If the address entered at checkout was incorrect, reshipping costs are the customer's responsibility.
How refunds are paid
Approved refunds go back to your original payment method. We issue them within 2 business days of approving them, and your bank or card provider typically posts them within 5 to 10 business days. Shipping charges are refunded when an order is cancelled before printing.
Contact us
Church Sign Shop, operated by Fellowship Church
8414 Sterling St Suite A, Irving, TX 75063
info@churchsignshop.com · 972-471-5700
Monday – Thursday, 9AM – 5PM CT